FAQ

1. Product Information

• Q: What types of medical supplies and equipment do you offer?

  • A: We offer a wide range of medical supplies, including diagnostic equipment, therapeutic devices, disposable supplies, and durable medical equipment such as wheelchairs and hospital beds.

• Q: How can I find the right equipment for my needs?

  • A: You can search our catalog by category, use our search bar to find specific items, or contact our customer support for personalized advice based on your specific requirements.

2. Ordering Process

• Q: How do I place an order?

  • A: Orders can be placed directly through our website. Just add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase.

• Q: Can I modify or cancel my order after placing it?

  • A: Yes, orders can be modified or cancelled within 24 hours of placement. Please contact our customer support immediately to request changes or a cancellation.

3. Payment and Pricing

• Q: What payment methods do you accept?

  • A: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

• Q: Do you offer any discounts or loyalty programs?

  • A: Yes, we offer discounts to repeat customers and have a loyalty program that allows you to earn points that can be redeemed for discounts on future purchases. Sign up for our newsletter to stay updated on special offers.

4. Shipping and Delivery

• Q: What are your shipping options and charges?

  • A: We offer several shipping options, including standard, expedited, and overnight shipping. Shipping charges are calculated based on the weight of your order and your location.

• Q: How long will it take to receive my order?

  • A: Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 3-5 business days, while expedited shipping can take 1-3 business days. Oversized Items, Cold-Chain Items, and Special Order Items may incur an extended delivery-time.

5. Returns and Refunds

• Q: What is your return policy?

  • A: We accept returns within 30 days of purchase for most items if they are in new and unused condition. Some items may be subject to a restocking fee.

• Q: How do I return an item and get a refund?

  • A: To return an item, please use the return form provided with your order and follow the instructions for shipping the item back to us. Refunds are processed upon receipt and inspection of the returned item.

6. Technical Support and Warranty

• Q: What should I do if I encounter a problem with a product?

  • A: If you encounter any issues with our products, please contact our technical support team for assistance. We provide troubleshooting help and can facilitate warranty claims if necessary.

• Q: Do your products come with a warranty?

  • A: Yes, most of our products come with a manufacturer’s warranty. Details of the warranty period and coverage are included with each product.

7. Privacy and Security

• Q: How do you protect my personal and payment information?
  • A: We use SSL encryption to protect your data and never store payment details on our servers. Your privacy and security are our top priorities.